1-888-927-5629 | Fax : 1-954-590-8322

Customer Service

Shipping & Delivery
We ship via UPS and LTL carriers based on the shipment size, weight, and final destination. Our customer service team will work with you to get your products to you exactly where you need them, when you need them and we have several options for expedited shipping at nominal fees if you have to have something FAST. UPS is our preferred method for ground shipping. Our team goal is to have any in-stock item shipped within 24 hours of your order and we strive to ship the same day on orders received before 4:00 pm Eastern Time.

Free Shipping Offer:
Free shipping offers are not valid with discounted price quotes unless the otherwise stated directly on your personalized quote and are only valid with online only orders.

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. We use cookies to track certain information and pages that you have viewed on our website.  An example of this is the the recently viewed products that will show on the side of our webpage as you browse our catalog.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://alkaliscientific.com/terms

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes.

This policy was last modified on 04/03/2013

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://alkalisci.com

4100 N Powerline Rd, M1
Pompano Beach, FL 33073
USA

info@alkaliscientific.com

1-888-927-5629

Returns & Replacements
We want our customers to be 100% satisfied with their purchase from Alkali Scientific. Returns must be approved in advance, so please call 888-927-5629 to get your Return Merchanidise Authorization (RMA) number prior to shipping any product to us. 

Important guidelines for all Alkali Scientific returns:

  • All returns must be clearly labeled with your RMA number.
  • Returns must be in like new/unused condition to receive a refund.
  • Returns may only be made within 10 days of receipt of your order.
  • Customers are responsible for any costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment.
  • Shipping charges for the original order are non-refundable.
  • A 20% restocking fee will be applied on all approved returns.
The following items will not be accepted as returns. If you believe the item you receive is not representative of what you ordered we will, of course, work with you to make it right:
  • Custom orders are made to specifications and cannot be returned.
  • Lifting slings, rigging items, recovery straps and cut rope cannot be returned which may be used to secure the product during shipment.
Ordering
Orders can be placed directly online, by phone, email or fax.  Terms are 30 days NET on approved accounts when ordering by purchase order.
Pricing & Promotions
             All pricing and promotions are subject to change without notification. 

Amazon Gift Card Promotion
    Offer may not be combined with other offers. May not be combined with quoted pricing unless otherwise stated on the price quote. Void where prohibited by institutional policy. Must be requested at time of purchase (email orders@alkaliscientific.com). Qualifying amount calculated before freight and applicable taxes. Gift cards will be sent via email as an electronic gift card.